From time to time the method we use to secure our mail server must be updated. When this occurs, you may have trouble connecting to Outlook.
To fix this problem:
Open your Control Panel (Start, Settings, Control Panel). You may also "run" control
Attachment:
OpenControlPanel.jpg [ 27.92 KiB | Viewed 25135 times ]
Next, find the mail applet and double-click the icon:
Attachment:
MailApplet.jpg [ 1.81 KiB | Viewed 25933 times ]
A window will open, Select Email accounts:
Attachment:
EmailAccounts.jpg [ 23.25 KiB | Viewed 25116 times ]
Locate your account in the middle of the window. It will usually say Microsoft Exchange. It may also contain your name:
Attachment:
SelectAcct.jpg [ 41.77 KiB | Viewed 25105 times ]
Select Change just above your account:
Attachment:
ChangeAcct.jpg [ 41.05 KiB | Viewed 25118 times ]
Do NOT change anything on this screen. Select More settings:
Attachment:
MoreSettings.jpg [ 40.5 KiB | Viewed 25121 times ]
Select the connection tab:
Attachment:
ConnectionTab.jpg [ 31.87 KiB | Viewed 25103 times ]
Select Exchange Proxy Settings:
Attachment:
PrxySettings.jpg [ 32.84 KiB | Viewed 25124 times ]
Near the middle of the box you will see a setting that is offset from the left edge named "Only connect to proxy servers that have this principal name in their certificate."
Uncheck the box on that line only. Do NOT change any other settings on this page.
Attachment:
NoPrxy.jpg [ 49.44 KiB | Viewed 25131 times ]
Select OK.
Select OK.
Select Next or Finish. Close any of the windows you opened to get to this setting.
You should be able to run Outlook and connect to the mail server.