From time to time the method we use to secure our mail server must be updated. When this occurs, you may have trouble connecting to Outlook.
To fix this problem:
Open your Control Panel (Start, Settings, Control Panel). You may also "run" control
Attachment:
OpenControlPanel.jpg [ 27.92 KiB | Viewed 22426 times ]
Next, find the mail applet and double-click the icon:
Attachment:
MailApplet.jpg [ 1.81 KiB | Viewed 23224 times ]
A window will open, Select Email accounts:
Attachment:
EmailAccounts.jpg [ 23.25 KiB | Viewed 22407 times ]
Locate your account in the middle of the window. It will usually say Microsoft Exchange. It may also contain your name:
Attachment:
SelectAcct.jpg [ 41.77 KiB | Viewed 22396 times ]
Select Change just above your account:
Attachment:
ChangeAcct.jpg [ 41.05 KiB | Viewed 22409 times ]
Do NOT change anything on this screen. Select More settings:
Attachment:
MoreSettings.jpg [ 40.5 KiB | Viewed 22412 times ]
Select the connection tab:
Attachment:
ConnectionTab.jpg [ 31.87 KiB | Viewed 22394 times ]
Select Exchange Proxy Settings:
Attachment:
PrxySettings.jpg [ 32.84 KiB | Viewed 22415 times ]
Near the middle of the box you will see a setting that is offset from the left edge named "Only connect to proxy servers that have this principal name in their certificate."
Uncheck the box on that line only. Do NOT change any other settings on this page.
Attachment:
NoPrxy.jpg [ 49.44 KiB | Viewed 22422 times ]
Select OK.
Select OK.
Select Next or Finish. Close any of the windows you opened to get to this setting.
You should be able to run Outlook and connect to the mail server.
Login
FAQ
Search
